So I am still in possession of a defective vehicle which is still under warranty. Long story short, the corporate office has offered nothing but a proposed agreement that does not address the issues they promised to address. Normally when they cannot resolve an issue, the dealership will contact the corporate office for guidance. Even though later I learned that this is not their normal protocol. With my persistence, I was told that I need to contact the corporate office. Please, please do your research.ĭays later, I contacted the dealership to ask what could be done, since the problem still existed and the vehicle is under warranty. I will cover their response as to why they do not participate in a later blog post.Ī car purchase is one of the primary purchases one will make in this lifetime. However, they do not participate in the Consumer Report Annual Customer Satisfaction Survey. It is outlined in the aforementioned blog. I recently discovered that this company sold over 22,000 vehicles with a defective transmission. If you would like to follow this true story, you can check out my blog at. I have a useless vehicle and the only way to get only part of my money back is to sign a falsely stated proposed settlement that was offered. But be advised, you may not receive the expected treatment that is comparable to the situation with this company. In my experience, this is a very unethical company. In my opinion, do not be misled by the shiny object and purported reputation. Their rating was changed to ‘B-‘, they were unable to resolve issues and did not respond in others. And at that time in March, it was posted that the business was in the process of responding to previously closed cases. As in my case, the company did not respond and my case was closed and noted as such. As early as March, 2018, this manufacturer had a rating of ‘No Rating’ by the Better Business Bureau. I reached out to the CEO, Ralf Speth, no response from him. I was given no recourse on what could be done to rectify the problem. This … is scary!! After the vehicle was returned to me on a couple of occasions, the problem was even worse!! While under warranty, this dealership told me there was nothing else they could do to repair the vehicle, knowing the problem was unresolved. The same issues of jerking into gear persisted. The dealership replaced the transmission with less than 10,000 miles on the vehicle. I purchased a brand new vehicle from this dealership, and unbeknownst to me, the vehicle has a faulty, defective and unsafe transmission.
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